Just noticed in my on line banking account that the deposit that I had made for the LRCP had been refunded. I called and was told that supposedly "I" had called and cancelled the room due to illness. Can't believe this! Anyone else have this happen? I'll call the hotel tomorrow asap and already sent in an e-mail. Any other suggestions?
If the Hotel overbooked, that is one thing. If the Hotel cancelled your reservation because they indicate you cancelled due to illness, well that's a lie. I would ask for documentation, such as date and time of the phone call, which employee took the call and from what phone number the call was received from. Most businesses keep these records and even record phone calls.