headed out this LOVELY Monday to do errands etc here, as usual one of the gang went along for the ride and the chance at cookies / treats at the various stops we make. First the Bank, always a nice cookie there, next stop Tim Hortons for my coffee and pumpkin doughnut, when I said "I have a sweet dog here looking for her Tim Bit" their response was that there were NO more free Tim Bits, I'd need to pay!! What is the world coming to? "We" expressed our unhappiness and concern over this AND you can bet the corperate office will be getting a call and e-mail from us today
I called and spoke with a sweet guy, he's take is that this is an individual decision by each store. So,I'll be speaking with the owner/manager on my next trip to Town!!
Whenever I have received poor service or a product that was just not up to par from any chain, I have sent an e-mail describing my displeasure. Many times they will bend over backwards to try and remedy the situation, but the higher-ups in the corporation should know about your experience. Do send the e-mail, even though you already called. It's worth a shot - it might change some small minds!